Support and Contact Center

Digital Printers Troubleshooting Guide

NC-2, NC- 300D, NX-5


NC-2
Consult your instruction manual or get advice from your appropriate Customer Service representative before attempting any change to your PC. FUJIFILM is not liable for the results of any change. See site Terms and Conditions.


1) Does the NC-2 Printer Interface to both PC and MAC platforms?
2) If you are getting pictures with blue tint.
3) If you are getting pictures with blue tint with new NC-2 paper.
4) Printed picture looks washed out from video input.
5) Printed picture looks washed out from digital input.
6) The NC-2 prints but 2/3 or 1/3 of the printing area is improper color. This problem only occurs with digital connection from PC.


1) Does the NC-2 Printer Interface to both PC and MAC platforms?

If your pictures have a blue tint, the TA print paper is not properly handled. Please follow instructions below to avoid this problem.

  • Do not face yellow side of print paper to any light source.
  • When opening a pack of the new print paper, put papers into the printer as quickly as possible and do not face yellow side to any light source.
  • If you are not using the printer more than a few days, remove the print paper and put them back to original aluminum bag.
  • 2) If you are getting pictures with blue tint.
    Check for the following:

  • Check if another application occupies the printer port (LPT1). If it does, close the application.
  • Change setting of parallel mode to BI- DIRECTIONAL or ECP mode. For details of how to change this setting, please refer to the instruction manual of your PC or contact your PC manufacturer.
  • If your PC is connected to the network, remove the PC from the network temporarily. Some network systems disable the local printer port.
  • 3) If you are getting pictures with blue tint with new NC-2 paper.
    The NC-2 is equipped with a test function. To activate the test mode, remove the power cable from the AC outlet, then push and hold "power" and "select" buttons. Re-connect the power cable. When the print mechanism has started, release the "power" and "select" buttons.

    If test print is still blue then the NC-2 needs service.

    4) Printed picture looks washed out from video input.
    Capture image first, then go to color adjust to increase color saturation.

    5) Printed picture looks washed out from digital input.
    Click "options" from NC-2 print window, and then adjust Gamma of each color.

    6)The NC-2 prints but 2/3 or 1/3 of the printing area is improper color. This problem only occurs with digital connection from PC.
    Please change printer port setting of your PC to ECP mode Image data is much larger than text files therefore standard mode of your PC may not be capable of handling such a large data file.



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    NC-300D Printer
    Consult your instruction manual or get advice from your appropriate Customer Service representative before attempting any change to your PC. FUJIFILM is not liable for the results of any change. See site Terms and Conditions.


    1) Printer is not recognized by computer
    2) Where can I get a driver for the NC-300D printer?
    3) White line appears on printout.


    1) Printer is not recognized by computer.
    The NC-300D uses a SCSI interface. Make sure that there is not a conflict with SCSC ID of any attached devices.

    2)Where can I get a driver for the NC-300D printer?
    Printer Driver software is available within the Service and Support section of this site.

    3) White line appears on printout.
    If a white line appears on the prints, make sure that there is no dust in the paper path and try a few more prints. If the white line appears in the same location, the NC-300D may need a new print head.



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    NX-5
    Consult your instruction manual or get advice from your appropriate Customer Service representative before attempting any change to your PC. FUJIFILM is not liable for the results of any change. See site Terms and Conditions.


    1) The NX-5 has a built-in card reader - what kind of memory card can I use?
    2) I am getting pictures with a blue tint.


    1) The NX-5 has a built-in card reader - what kind of memory card can I use?
    The NX-5 accepts up to 8MB SmartMedia (3.3 volt or 5 volt). It does not accept compact flash card.

    2) I am getting pictures with a blue tint.
    If your pictures have a blue tint, the TA print paper is not properly handled. Please follow instructions below to avoid this problem.

  • Do not face yellow side of print paper to any light source.
  • When opening a pack of new print paper, put papers into the printer as quickly as possible and do not face yellow side to any light source.
  • If you are not using the printer more than a few days, remove the print paper and put them back to original aluminum bag.

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